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What services does LemFi offer?

LemFi provides international money transfers, multi-currency wallets, and currency conversion, designed for users in Australia, Canada, Europe, the UK and the US, to send money to over 30 countries in

What are my limits?

Your sending and receiving limits depend on your verification level and account type.What this meansThere’s no limit on how much you can hold in your LemFi wallets, but there are limits on how much yo

Can I send money to another LemFi user?

Yes. You can send money from your LemFi account to another LemFi user’s wallet using their registered phone number, at no charge, as long as the currency is supported and you have their contact saved.

How do I send money?

Sending money with LemFi takes a few taps once your wallet has funds. Here’s how it works.What this meansYou can send money to a recipient’s bank account or mobile money wallet in two ways: from a fun

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How is the exchange rate calculated?

The rate you see before you send is the rate you get. Here’s how it works.What this meansLemFi offers competitive, real-time exchange rates, often with zero transfer fees on many currencies. Rates var

Where can I send money?

You can send money to a range of countries supported by the app. LemFi allows users in Australia, Canada, Europe, the UK, and the USA to send money to various countries in Africa, Asia, and other regi

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How do I add money to my Global Account?

You can add money to your Global Account using bank transfers. What this meansYou can fund your account by adding money to your currency wallets (such as GBP or USD). What you should do Open the app S

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How do I contact customer support?

You can contact support through any of our supported channels, via the app or by email. Our support team is available 24/7 to help with any issues.You can contact us through any of the following means

What are the limits for adding money?

There are limits on how much you can add to your account. What this meansYour limits may depend on: your verification level your location regulatory requirements What you should doCheck your limits in

How do my currency balances work?

As a LemFi user, a wallet enables you to receive and hold money in your LemFi account. Depending on your sign-up region, a wallet in the currency of your registration country would be assigned to you

How do I open a multicurrency account?

Users within the United Kingdom, United States, or Canada can open additional currency wallets aside from those in the currency of the sign-up countries (GBP, USD or CAD). To do this: On the homepage,

How do I add money?

Adding money to your LemFi wallet is quick and straightforward. What this meansYou can add funds to your wallet using supported payment methods available in your country. LemFi does not accept credit

How do I add money from Kenya?

You can request money from your contacts in Kenya using the mobile money option.What this meansFunding your KES wallet works through a mobile money request sent to a contact in Kenya, rather than a di

How do I add money from the US?

You can add money to your account using supported US payment methods.What this meansFunding options may include debit cards, Apple Pay, or Google Pay, depending on availability. Please note that you w

How do I add money from Nigeria?

You can add money to your account from Nigeria by bank transfer.What this meansThis is only available if you signed up from the UK, the US, or Canada. It isn’t available if you signed up from Europe,

How do I add money from Canada?

You can fund your CAD wallet from Canada with Interac or with Apple Pay or Google Pay.What this meansThere are three ways to add money from Canada: Interac Autodeposit, Interac Request Money, and Appl

How do I add money from the UK?

Adding money from the UK is simple, and there are several ways to do it.What this meansYou can fund your account with debit cards, instant bank transfer, virtual funding, and Apple Pay or Google Pay.W

Why is my transfer still “In progress”?

Your transfer is showing as in progress and hasn’t moved on yet. Here’s what that means and what to do.What this means“In progress” means your transfer has left your wallet and is being processed, eit

Why hasn’t my recipient received the money?

If your recipient hasn’t received the money yet, here’s how to check what’s happening and what to do next.What this meansYour transfer moves through a few stages before it lands in your recipient’s ac

Where is my transfer?

We know it’s important to know where your money is. You can easily check the status of your transfer in the app.How to track your transfer Open the app Go to Transactions (it’s the middle button at th

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How do I report fraud or unauthorised activity?

If you notice suspicious activity or an unauthorised transaction or believe your account has been compromised, take action immediately to secure your funds.Our specialised fraud prevention team is ava

What should I do if I think I’ve been scammed?

If you suspect that you have been scammed using the LemFi app, change your password immediately and contact LemFi customer support via in-app chat or email. Report the fraud to your bank. What this me

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How do I keep my account safe?

Keeping your account secure helps protect your money and personal information. What this meansThe security of your information is important and of utmost essence to us. As a valued user, we are commit

What is authorised push payment (APP) fraud?

Authorized Push Payment (APP) Fraud can be described as a scenario where fraudsters trick an individual into transferring money to an account controlled by the fraudster. Such scammers may pretend to

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How do I protect myself from APP fraud?

To enable you to remain secure from APP fraud, please ensure the points below: Conduct basic checks while sending money to a recipient, in order to ensure s/he is the intended receiver If you purchase

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What are the benefits of a Global Account?

As a Nigerian resident, you have access to the following features on the LemFi global account:1. Hold Multiple CurrenciesOpen separate wallets for U.S. dollar (USD), and British pound (GBP) and keep m

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Where can I send money from my Global Account?

You can send money from a LemFi Global Account (GBP/USD wallets) to over 30 countries across Africa, Asia, Europe, and South America, as well as between your currency wallets. Key destinations include

Is there a fee to add money to my Global Account?

LemFI does not charge fees on deposits paid into Global account through available payment methods.

How do I download a Global Account statement?

Download the account statement of your available currency wallet(s) using these steps: Log into the LemFi app and choose the desired currency wallet (GBP, USD, NGN) on the home page Click the "More" b

How do I view my Global Account details?

You can view your account details anytime in the app to receive money. What this meansEach currency wallet (such as GBP or USD) has its own account details that you can share to receive funds. What yo

What are the Global Account limits?

LemFi global account limits, often referred to as transaction limits or transfer limits, vary based on user verification, currency, and destination. What this meansLimits may apply to: How much you ca

Opening a new currency wallet

To open a currency wallet on your Global account, simply: Log into the LemFi app Select "Add money" or the "+" button as seen on the Home Page Click "Add New Currency Account" and choose from availabl

How do I verify my Global Account?

You’ll need to complete identity verification to use your Global Account. What this meansVerification ensures your account is secure and meets regulatory requirements. What you should doTo verify your

How do I open a Global Account?

Setting up a Global Account is quick if you meet the requirements: download the LemFi app (Android 6.0+/iOS 14.0+), select your country, and register with your legal details. What this meansThe Global

What is a Global Account?

LemFi Global Account is a multi-currency account primarily for African residents (notably in Nigeria) to receive, hold, and send money in GBP, USD, and other currencies. It enables freelancers and pro

How do I download my savings statement?

You can download your LemFi savings statement directly from the app.What this meansLemFi makes your savings account statements available in the app for easy access at any time. This document reflects

Do I pay tax on interest?

Yes, you may have to pay tax on interest earned from a LemFi savings account. Interest is paid "gross" (without tax deducted), meaning you are responsible for reporting any interest that exceeds your

What is the FSCS?

The U.K. Financial Services Compensation Scheme (FSCS) is an independent body that compensates authorized financial services firms’ users up to its compensation limit of £120,000 per person in the eve

How are my savings protected?

The UK's Financial Services Compensation Scheme (FSCS) protects savings accounts up to £120,000 per person. Because these accounts are powered by ClearBank Limited, a regulated UK financial institutio

Why is my withdrawal pending?

Withdrawals from a LemFi savings account typically take 2-3 hours to arrive in the main account but may show as "pending" or "in progress" for longer due to manual reviews for regulatory compliance, s

Are there minimum or maximum limits on how much I can save?

You can save as little as £1 and as much as £250,000 on your Savings account. Note that deposits into this account occur through your LemFi currency account, which has its own transaction limits that

What is a tracker rate?

LemFi Savings offers a tracker rate, which means your interest rate automatically follows the Bank of England Base Rate.If the BoE raises rates, your savings rate goes up automatically.If the BoE cuts

How is interest calculated?

The Instant Access Savings Account offers a competitive 3.92% AER (variable) tracker rate, paid monthly, with no monthly maintenance fees or penalties. The account is secured by ClearBank, with eligib

How do I add or withdraw money?

You can add to or withdraw from your savings account at any time. What this meansYou can move funds between the following: your LemFi wallet your savings account Funds must be transferred through your

Who can open a savings account?

Individuals aged 18 or older residing in the United Kingdom can open a LemFi Instant Access Savings account if they have a valid ID. This account, powered by ClearBank and specifically for UK resident

What is LemFi Savings?

The LemFi Instant Access Savings account is an instant-access savings account available exclusively in the United Kingdom with no fees. The interest offered tracks the Bank of England base rate.Your e

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Why can’t I create an account?

If you’re unable to create an account, there may be a few common reasons. It could be unverified documents, unsupported regions, or device incompatibility. Key requirements include being 18+, having a

How do I sign up?

To sign up for LemFi, you must download the official app and complete the registration process using a valid identity document. What this means You must be at least 18 years old and reside in Australi

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What is LemFi?

LemFi is a financial app that helps you send, receive, and manage money across countries. LemFi enables international money transfers from Australia, Canada, the United Kingdom, the United States, and

What support can I get after a bereavement?

We understand that certain situations may affect one’s finances and the manner in which a customer engages with the app. Such moments could cause him/her to feel vulnerable — either emotionally, menta

How do I contact LemFi if I’m in a vulnerable situation?

While we note that a user may feel reluctant to share concerns in vulnerable situations, LemFI offers various means of communication, thus allowing a range of 24/7 support in these moments. The follow

What support can I get if I’m in a vulnerable situation?

A vulnerable customer is someone who, due to circumstances such as age, disability, illness, financial hardship, or major life events, may require additional support to manage his/her finances effecti

Why did my transfer fail?

Your transfer didn’t go through. Here’s what to check and what to do next.What this meansA failed transfer means the money didn’t leave your LemFi balance, or it came back because we or the receiving