LemFi 帮助中心
Why do I need to be verified?
Verifying your LemFi account is how we keep your money safe, and comply with the financial regulations of the countries we operate it. ...
How do I verify my account?
To verify your account, follow these steps: Verify your email address Click on the ‘Verify’ button on the app Follow the prompt ...
Oops…I need to reset my password
To reset your password, please follow these steps: Click on "Recover your account" Select "Forgot your password"...
Funding my wallet - UK (GBP)
You can fund your UK wallet using the following options: Instant Bank Transfer Debit Card Currency Cloud Virtual Funding Clear Junction ...
I funded my LemFi wallet using my Interac account but my wallet hasn’t been credited
If you are yet to receive credit in your CAD wallet after funding via Interac, please contact us as support with the following details: ...
Transfer Funds from my CAD Wallet
You can send money from your LemFi CAD wallet to a recipient in the following countries by following these instructions: - To a Nigerian...
Do I earn a bonus every time someone I’ve invited makes a transaction?
Referral bonuses are only paid once for each person you invite. Once your invitee(s) meet the requirements and their first single...
Where do my referral earnings get paid?
All referral earnings are paid into your LemFi account once a new user signs up with your referral code or link, verifies the LemFi...
How do I sign up on the LemFi App?
Download the LemFi app on Google Playstore and App Store and provide correct details such as your name, residential address, email...
What identification documents can I use to verify my identity?
You can verify your LemFi account by using one of the following identity documents in relation to your sign-up country: United Kingdom ...
Transfer Funds from my GBP Wallet
You can send money from your GBP wallet to a recipient by following these instructions: - To a Nigeria Click on “Send money” Choose...
Do I have to download the app to earn a referral bonus?
If you are an European, U.K., U.S. or Canada user, you can refer your friends from the app to earn a bonus. Simply click on the...
Are my referral bonuses paid immediately?
Once a qualifying transaction (valued at 50 EUR, 100 GBP, 100 USD or 100 CAD) is completed and relevant internal checks are done to...
Why do I need a One-Time-Password (OTP)?
When you register on the LemFi app, we will send you a one-time password via email to verify your registered email address. This process...
Can I change the email address registered to my LemFi account?
If you want to modify your registered email address on your LemFi account, you will be required to answer security verification...
Funding my wallet - Canada (CAD)
If you live in Canada, you can add money to your CAD wallet by using the Interac Funding option. See below how to: Log into the LemFi...
Funding my wallet - Naira (NGN)
You can fund your Naira (NGN) wallet by using the Virtual Paga option. Follow the easy steps below to get started: Click on "Add...
What happens if I exceed my transaction limit?
For daily transaction limits exceeded, you will have to wait 24 hours to initiate another transaction. If you also exceed your weekly or...
How much do I earn for referring my friends/family to LemFi?
You can earn 10 GBP, 20 USD, 20 CAD or 15 EUR as our customer within the United Kingdom, United States, Canada or Europe every time...
How do I track the number of referrals I have made?
Here is how to track the number of people that have applied your referral link or code on the LemFi app: On the homepage, click...
Do my invitees get paid when they use my referral code?
When your family or friends use your referral link or code to register on the LemFi app, verify their acount and initiate a single...
How do I refer people to the LemFi app if I live in Canada, United Kingdom, United States or an European location?
A LemFi user can refer family and friends through the following ways: Log into the app and navigate to the "Referral" section...
LemFi Referral Program - Terms and Conditions
To qualify for referral bonus on the LemFi app, certain criteria must be met. Here are some requirements in line with our terms and...
Is the exchange rate constant or does it change daily?
Our rates are reflective of the true market rate and operations. We continuously need to adjust our rates to align with the market...
Getting Started with LemFi
LemFi is an online money transfer service that allows you to send money to various countries across multiple continents with the best...
What We Do
LemFi is a global financial services product which allows instant money transfers from the U.K., U.S., Canada and supported countries in...
How long does it take to get verified?
Your verification will be reviewed in accordance with the criteria, after which you will be prompted as soon as the process is completed....
What happens to my personal information after I upload it?
The security of your personal and financial information is extremely important to us. Your account is kept private and only you can...
Why is my transfer not successful?
LemFi transfers are usually successful in seconds. However, in rare situations where there is a problem communicating with the...
Why is my transfer status in-progress?
A transfer on LemFi can have one of three different statuses. Your transaction can have any of the following statuses - In-progress,...
I sent money but the recipient's hasn't received it
LemFi transfers are virtually instantaneous. In rare circumstances, your recipient may contact you to report that they have not received...
How do I close my LemFi account?
We are deeply saddened to see you go. Before requesting that your account be closed, you should clear your balance and finish any pending...
Is there a fee for transferring funds?
LemFi allows you to send money from the United Kingdom, United States or Canada, at little fee (for specific countries) and zero-fees...
How to link my bank account to my LemFi Wallet - UK
To link your UK bank account to your LemFi wallet, kindly follow the steps below: On your LemFi account, click “Add Money" under...
How do I convert funds between currency wallets
To convert funds from and to your primary/secondary wallets, please follow the steps below: Log in to the LemFi app At the bottom of...
Transfer Funds from my US Wallet
You can send money from your LemFi US wallet to a recipient in the following countries by following these instructions: To Nigeria ...
Funding my wallet - Kenya (KES)
You can fund your Kenya (KES) wallet by using the Mobile Money option. Follow the easy steps below to get started: Click on "Add...
Funding my wallet - Ghana (GHS)
You can fund your Ghanaian (GHS) wallet by using the Mobile money option. Follow the easy steps below to get started: Click on...
Is my money safeguarded?
Once you fund your LemFi account with a specific amount, its equivalent will be deposited in the relevant wallets selected by you to...
How do I report fraud?
In the event where you believe your LemFi account has been compromised or that you have initiated a fraudulent transaction, please...
How do I update my details?
If your contact details have changed and you wish to modify your LemFi profile, please contact us on support@lemfi.com
How can I lodge a complaint?
We are sorry that you feel LemFi has not met your expectations in delivery of its services. If you wish to lodge a complaint, please...
How do I disclose a vulnerability?
If you have a vulnerability which you would like to disclose, please reach out to us via any suitable means on our Contact Us page.
Eligibility for Receiving Transfers in China
Before diving into the setup process, it is essential to ensure your eligibility to receive transfers in China. You are eligible to...
Setting Up Your Wechat & Alipay App for Receiving Transfers
To prepare your WeChat and/or Alipay app for receiving money transfers from LemFi, follow these steps: 1. Complete Real Name...
Understanding Receiving Limits
It is crucial to be aware of the receiving limits in China to avoid any issues with your transfer. The current limit for receiving...
为什么要使用LemFi跨境汇款？| Why should I use LemFi to facilitate my cross border remittance?
LemFi为居住在全球各地的人们提供跨境汇款服务，受到全球数百万用户的信任。用户可以以便宜、简单和快速的方式向海外的家人、朋友和客户汇款，而且手续费更低、速度更快、到账金额更多 使用LemFi APP，只需轻点几下即可完成汇款，所有的交易进度都可以在APP上追踪 ...
如何注册LemFi？需要准备哪些材料？| How can I sign up for LemFi?
注册 LemFi 十分简单，您可以使用手机号码、电子邮件地址免费注册账户。注册完成后，我们将核验您的身份证件，以确保合规，并为您提供最佳的用户体验 Our registration process is quick and easy. You can use your...
通过LemFi汇款安全吗 | Is it safe to send money with LemFi?
LemFi是英国、加拿大的持牌支付公司，我们接受英国FCA、加拿大FINTRAC的监管 LemFi凭借完整的金融反欺诈指南和原则，实施了最佳安全实践。建议客户时刻保持警惕，任何人都不会询问您的密码。LemFi的汇款过程全程透明，这将确保客户资金安全 LemFi...
我需要哪些信息才能将钱汇到中国？ | What information do I need to transfer money to China?
如果要汇入收款人的银行卡，您需要如下信息 收款人的姓名（与其身份证上的姓名完全一致） 收款人的银行卡号 收款人的身份证号 If you want to transfer the money directly to your recipient’s bank...
从英国向中国大陆汇款，收款方式有哪些？| Which receiving methods does LemFi offer for sending money from the United Kingdom to Mainland China?
可通过支付宝、微信和银行账户收款 LemFi offers the following options for recipients in Mainland China to receivemoney transfers from United Kingdom:...
从英国向中国大陆汇款，LemFi支持哪些银行？| Which banks in Mainland China does LemFi support for receiving money from United Kingdom?
支持从英国汇款至中国大陆的各大银行包括：工商银行、中国建设银行、中国农业银行、中国银行等 LemFi offers online money transfer from United Kingdom to all major banks inMainland China,...
我可以从英国向中国的商业账号汇款吗？| Is it possible to transfer money from United Kingdom to a business account in Mainland China using LemFi?
LemFi不支持企业账户转账，目前只支持从个人汇款人到个人收款人的汇款 LemFi currently only supports money transfer from an individual sender to anindividual recipient, and...
如何通过支付宝收到LemFi的汇款？| What are the steps to receive money via Alipay using LemFi?
要通过支付宝接收您的第一笔转账，您必须用支付宝应用授权银行卡。这是一个一次性的——过程 即使您更改了默认银行卡，以后的转账也不需要授权 To receive your first transfer by Alipay, you will need to authorize...
如何通过微信收到LemFi的汇款？| What are the instructions for receiving money through WeChat using LemFi?
To receive your first transfer by WeChat, follow these steps to authorize your card: 确保您已经注册了微信并下载了该应用程序 Make sure you've signed up for...
向中国汇款有哪些限制？What are the transaction limits on sending money to China?
中国政府对国际汇款有着严格的管理。LemFi 作为持牌金融机构，完全遵守如下的相关限额规定向国内银行账户、银行卡汇款 每笔汇款不超过3=4,500 美金或21,000元人民币 每位收款人每天最多收款1万美金，每年最多可以收款5万美金 向国内支付宝、微信钱包汇款 ...
What Are LemFi Rewards?
Rewards are points awarded to a LemFi user who completes a qualifying transaction on the app. These points can then be used to save on...
Can I earn rewards on transactions that are fully paid with points?
No, rewards are not earned on transactions that are fully paid with points.
What is the minimum amount required to earn points?
To earn points, you must send a minimum amount of 50 GBP/CAD/USD to your loved ones in any of the eligible countries.
What is the minimum points value that can be applied to a transaction?
The minimum points value that can be applied to a transaction is 1 GBP/CAD/USD. Points worth less than 1 GBP/CAD/USD cannot be used...
Do my points expire?
No, your reward points do not expire.
How soon will I receive my points after I make a transfer?
Reward points will be awarded to you as soon as your qualifying transaction is successful, and will show in your points account on the app.
Can I transfer my points to someone else?
Unfortunately, you can not transfer your points to any LemFi customer nor another account on the app
What doesn’t qualify for Rewards
Deposits: Transactions that involve adding money into an LemFi account do not qualify for rewards or points. Referrals: You will not...
What are referral cashback?
Our referral program is a way for LemFi users to make money by recommending the app to their friends and family who need the service....
What is Authorized Push Payment (APP) Fraud?
This is when fraudsters trick victims into transferring their money to an account controlled by the fraudster. They may pretend to be...