When logging in from a new device, we’ll need to verify that you're the device owner. To do this, we’ll send an email to your registered email address asking you to confirm the login.
Will I need to do this every time I log in?
No. You'll only need to approve your device once if you haven't used it before.
Some privacy focused browsers may make your device look new every time. To avoid this, you can switch to a different browser such as Chrome or Edge.
Note: If you log in to the Wise website from your phone browser, it'll be considered a different device to logging into the Wise app from the same phone.
What if I can't use my old device?
If you have an old device attached to your 2-step verification and can't log in, you can remove it and connect 2-step verification on your new device.
When you see the message Check your other device on screen, select I've got a new device
This will give you options to approve another way. You can select one of the listed options, like SMS, to log in with your existing number on a new device.
But if you also can't use your number, select I don’t have any of this and if you’re eligible, you can confirm it’s you with a selfie. If not, you can change your phone number from there or contact us.
What if I don't have access to my email?
If you don’t have access to your email, you’ll need to update it.
Learn how to change your email address.
I haven’t received an email yet
The email can take a few minutes to arrive. If your email hasn’t arrived after 5 minutes, click the resend email button.
If that doesn’t help, please check your spam or junk folder and email filters.
I’ve got an email I wasn’t expecting, what do I do?
If you weren’t expecting the email, this could mean someone is trying to access your account. Reset your password immediately and get in touch with us.